Documents to download

Sellers

Terms and conditions of the PayU System – valid from 1.02.2024 – download
Annex no 1 (list of types of goods and services forbidden to trade in) – download
Annex no 2 (complaints procedure) – download
Annex no 3 (trademark guidelines) – download
Annex no 4 – valid from 1.02.2024 – download
Table of fees valid from 01.06.2022 download
Terms and conditions of electronic payments service – valid from 1.02.2024 – download
Requirements and recommendations for the Payment Link service – download
New merchant agreement – download
New merchant agreement – valid from 1.03.2022 – download
Further guidance – valid from 1.02.2024- download
Start cooperation with PayU – download
First steps with PayU (seller’s guide) – download
Guide to site elements – download
Payment methods (list) – download
Payment methods (bar) – download
Terms and conditions of pay by payment card service – valid from 1.02.2024 – download
Guidelines on security of payment data processing – download
Terms and conditions of mobile mTransfer service – download
Requirements and recommendations relating to Tokenization MULTI service – download
Requirements and recommendations relating to recurring payments – download
Application form for change of a bank account number in PayU system – download
Chargeback – download
Level of Interchange – download
Certificate of PCI Compliance – download
PSD – download
PCI DSS AoC – PayU Poland 2024 – download

User Experience guide

Terms and conditions of a single payment transaction in PayU – download
- Buyer rights when making payments in Europe – download